Customer service: request personalized support
Fill out the form below to get in touch with Packly's customer support. Provide a detailed description of your needs to allow us to offer you personalized and effective support.
Contact Packly customer service
We are here to help you make your custom packaging
From Monday to Friday, 7:30 AM to 5:00 PM, our customer service team is available to answer any questions or resolve any issues.
Contact us by writing in the live chat, sending an email to [email protected], or calling the following customer service numbers.
After 6:00 PM, Olivia's chat, our virtual assistant, will be active to offer you immediate and real-time help.
Packaging experts by your side
Need help with your packaging project? Our Customer Success team guides you step by step, turning your ideas into tailored, high-quality solutions. With our professional support, you can rely on continuous assistance: book a video call with our packaging experts for a dedicated consultation on your project or write to us in chat for an immediate reply.
Help Center: technical information for your custom boxes
Discover our Help Center, a comprehensive resource for technical information through guides, video tutorials, and answers to frequently asked questions.
