Help center

Need help? Find quick answers to your questions

CtrlK

Most popular articles

PPWR: what it means if you create your own packaging with Packly

From 12 August 2026, Regulation (EU) 2025/40, known as the PPWR (Packaging and Packaging Waste Regulation), is fully applicable. This is the new European regulation setting out how packaging placed on the European Union market must be…

Outside and inside printing: how it works and which materials it is available for

With Packly, you can customise not only the outside of your packaging, but also the inside. Inside-outside printing (sometimes also searched as "front/back printing") lets you print full four-colour process on both the outside and the…

Is it possible to print white on Kraft/Kraft cardboard?

Packly prints in full color on all materials, including natural Kraft/Kraft cardboard. It is not possible, therefore, to print white. Packly gives you the chance to see a 3D preview of your file, even when selecting Kraft material. Thanks…

How is my order packed and shipped?

Orders are packaged and shipped in customized packaging with the Packly logo. It is not possible to select an anonymous shipping method. Shipping boxes are made of Kraft corrugated cardboard from 100% recycled material. The tape used to…

Is it possible to purchase a sample kit?

Packly provides a sample kit containing the packaging that can be made on the website and a set of the paperboards available for printing. By purchasing one of the kits or the complete kit, you will have the opportunity to see all the…

Special finishes: what they are and how to set up your artwork file correctly

Special finishes (or premium finishes) are raised treatments applied to the packaging after printing, in a separate, subsequent step. They give the box a tactile, premium effect, but because this is an additional process rather than a…

Environmental labelling: editable symbols

From 12 August 2026, packaging placed on the EU market is subject to Regulation (EU) 2025/40 (PPWR), which requires clear labelling to facilitate collection and recycling and to correctly inform the consumer about the packaging's final…

Color Profile

Output color profile allows to simulate the final print result with good precision.

Show all

General

PPWR: what it means if you create your own packaging with Packly

Is it possible to purchase a sample kit?

Environmental labelling: editable symbols

Can I realise custom inserts for my packaging?

You can create inserts that could be used both as a basement or holder.The inserts are made from a cross-shaped sheet of paperboard folded on each side. It is possible to add custom cutouts on the insert in order to contain and hold your…

Can I add windows or cutouts to my box?

Do you want the end customer to see part of the product without opening the box, or do you need a housing shape on an insert? On Packly you can edit the dieline generated online by adding windows (cut only, no plastic), cutouts and other…

Is my packaging recyclable?

The packaging made by Packly is 100% recyclable. The boxes are produced using only certified raw materials from sustainable sources. The cardboard, inks, varnishes and foils are manufactured in accordance with Good Manufacturing Practice…

Which cutting technology will be used for my packaging?

In order to provide high production flexibility that allows you to realize packaging in customizable sizes and without a minimum order, Packly uses laser cutting technologies. As for packaging realized with a white background and with a…

What degree of accuracy will my custom dielines have?

Packly’s custom die-cut templates are accurate to one hundredth of a millimeter and are ready for production.

Show all

Digital services

What is custom thickness?

The 'custom thickness' option allows you to choose the thickness of the substrate to be used for the generation of die-cut patterns. The value to be entered must be between 0.2 and 0.8mm. Custom thickness is only available for paid…

What is XL format?

The XL (extra-large) format is the maximum format available for generating the Packly destined die-cuts for download and is equivalent to an area of 1200 x 1700mm. The XL option is only available for paid services (subscriptions)…

Why can’t I correctly see the virtual 3D model with my own artwork?

To correctly view the 3D virtual model remember that: you have to create your artwork upon the Packly dieline, Packly die-cut template must remain unchanged. It shouldn’t be modified in any way: it should not be moved within the artboard…

I designed my custom graphics. What now?

You can upload your custom artwork realized by using Packly die-cut template when creating the box in the Digital Services section. Once uploaded, you will view the virtual 3D model of the box with your custom artwork. By purchasing a…

I downloaded my custom dieline. What now?

After downloading the diecut template, you can import it into a vector graphics software (we recommend Adobe Illustrator®). Then: Lock the dieline’s layer, without editing or rotating it. Don’t edit the page format. Add your personalized…

Will digital services not used still be available at the subscription renewal?

Any remaining digital services will be discarded at the end of the subscription plan.

I finished the dieline downloads and the 3D previews. What can I do?

Subscription plans If you have no more digital services you can choose to reactivate your subscription plan before its end. Otherwise, you should wait until its date of renewing in order to use the digital services included.

How can I download my custom die-cut template?

You can download the custom vector die-cut template in PDF with your dimensions in a few simple steps. First, choose the desired product Enter the internal dimensions based on the object to be contained (it is recommended to add a couple…

Printed products

Is it possible to print white on Kraft/Kraft cardboard?

Which cutting technology will be used for my packaging?

Packly uses different cutting technologies, selected according to the type of packaging, the material, and the order specifications. These include laser cutting, which allows us to guarantee maximum production flexibility, customizable…

What happens in case of printing errors or manufacturing flaws?

Packly products will be printed after the technical validation of the customer graphic file. Valid files will be automatically printed and could no longer be edited. In case of printing errors or manufacturing flaws not attributable to the…

In case of reordering do my packaging achieve the same print result?

In order to provide high production flexibility that allows you to realize packaging in customizable sizes without a minimum order, Packly cannot ensure the color and finishes repeatability at 100% for reorders.

Does Packly ensure color repeatability?

Packly uses different printing technologies within the production cycle. The technical team chooses the most suitable technology according to the specifications of each order, taking into account the packaging sizes and the amount of the…

Will Packly deliver the packaging already glued?

Yes, packaging models that require it, will be shipped flat but already glued, ready to use. In our Youtube channel you can find video tutorials showing how to properly assemble the packaging.

What kind of finishes does Packly offer?

According to the features of the order (quantity, size, and chosen material), Packly chooses the most suitable technology for your packaging. That is the reason why even if you cannot choose between glossy and opaque finishes the print…

Which types of printing techniques will be used to produce my custom packaging?

Packly offers different process printing technologies. According to the features of the order, Packly chooses the most suitable technology for your packaging.

Show all

Pricing, subscriptions, payments, referrals

Application of VAT rates

VAT rates will be applied in accordance with Presidential Decree 633/72 and subsequent amendments. Any exceptions to the VAT in force will be assessed following a written request for the application of different rates depending on the…

Taxes refund for registered company

If you are a registered company you will not pay or we will refund you the entire taxes amount for shipping outside of Italy. You can check the eligibility of the company by adding your billing address in the Address section. Once entered…

Can I download the invoice?

Packly's invoices are automatically sent to the registration email when receiving the payment. You may also download your digital invoice in My Packly > Orders, at the respective order clicking on the "Download invoice" button.

Why is the price per unit the same while the total price changes?

The price per unit shown is rounded for display purposes so the total price is the right one that you have to consider.

Can I edit my subscriptions payment method?

You can edit your current method payment for plan subscriptions anytime. You only have to go on My Packly > Subscriptions and, in the Manage payments section, edit your payment data.

I want to switch to another subscription plan. How to?

You can switch from your subscription plan to another anytime by going on My Packly > Subscriptions and choosing the monthly plan you prefer. While switching to the Professional or Business one, you can decide if changing it immediately or…

How do I use a coupon code for digital services?

To use Packly’s coupon codes you only have to choose the subscription plan you want to activate and enter the code in the "Discount code" field available on the payment page. The coupon is a one-time usage. There is no residual value and…

How do I use a coupon code for printing?

To use Packly’s coupon codes you only have to go on the checkout page and enter the code in the "Do you have a coupon code?" field. The coupon is a one-time usage. There is no residual value and no credit will be issued if the purchase…

Show all

Orders and Shipping

How is my order packed and shipped?

Brexit: what changes for my purchases shipped to UK?

Following Brexit, shipments from the European Union to the United Kingdom are subject to new customs regulations. Here’s what you need to know when purchasing from Packly: Import VAT: All purchases destined for the United Kingdom, whether…

Custom duties and taxes

Orders shipped outside of the EU may be subject to import taxes, duties, and fees levied by the destination country. Any additional charges must be fulfilled by the recipient. Packly has no control over these charges and cannot predict…

Shipping areas

Packly ships worldwide.

Shipping times

Shipping dates shown on the platform while purchasing might change depending on file validation and will be confirmed by email once the artwork is valid for printing. The artwork will be reviewed only after receipt of payment and the order…

Shipping costs

Shipping is free in 29 countries for orders above €80.00. Countries served are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania…

How can I check my order status?

You can check your order status by using the tracking number available in MyPackly > Orders, at the corresponding order. The tracking number will be available in your My Packly area the day of shipping. Remember: the shipping date will be…

How to order a packaging sample kit?

You can safely order Packly sample kits in a quick and simple way at the packaging sample kit page. Just contact us if you need more info.

Show all

How to create your graphic files

Outside and inside printing: how it works and which materials it is available for

Printing files: guidelines and suggestions

This section covers the principles to follow to create a file that's ready for printing with Packly. Following them carefully helps you avoid issues during the file check. One important premise. The exact values of certain parameters…

Assembly instructions

Assembly instructions: double wall tray

Have a look at our video to know more about double wall tray assembly.

Assembly instructions: lid and bottom box

Have a look at our video to know more about standard tray assembly.

Assembly instructions: hinged lid box

Download here the assembly instructions for hinged lid box

Assembly instructions: snap lock base box

Download here the assembly instructions for 1-2-3 bottom box

Others

I would like to collaborate with Packly. How can I do it?

Download Area

Special finishes: what they are and how to set up your artwork file correctly

Color Profile

Output color profile allows to simulate the final print result with good precision.

Color legends set

Color legends are essential to summarize all the information on the colors used in your document in a single visual. They are useful to understand the difference between printing colors and technical colors: the latter can indicate…

Profile Preliminary Verification PDF

Click on the Download button to download the set for import into your libraries. This tool allows you to identify many of the most common errors in packaging PDFs From Adobe Acrobat Pro (version 2020 and higher), in the Pre-Check dialogue…

Embellishment

Download our PDF resource with embellishment guidelines and suggestions. Download the file and open it with Adobe Illustrator to use the “Eyedropper Tool” directly from the document.

Need support?

Can't find the answer you're looking for? Don't worry, we're here to help!

Most popular articles

PPWR: what it means if you create your own packaging with Packly

Outside and inside printing: how it works and which materials it is available for

Is it possible to print white on Kraft/Kraft cardboard?

How is my order packed and shipped?

Is it possible to purchase a sample kit?

Special finishes: what they are and how to set up your artwork file correctly

Environmental labelling: editable symbols

Color Profile

General

PPWR: what it means if you create your own packaging with Packly

Is it possible to purchase a sample kit?

Environmental labelling: editable symbols

Can I realise custom inserts for my packaging?

Can I add windows or cutouts to my box?

Is my packaging recyclable?

Which cutting technology will be used for my packaging?

What degree of accuracy will my custom dielines have?

Digital services

What is custom thickness?

What is XL format?

Why can’t I correctly see the virtual 3D model with my own artwork?

I designed my custom graphics. What now?

I downloaded my custom dieline. What now?

Will digital services not used still be available at the subscription renewal?

I finished the dieline downloads and the 3D previews. What can I do?

How can I download my custom die-cut template?

Printed products

Is it possible to print white on Kraft/Kraft cardboard?

Which cutting technology will be used for my packaging?

What happens in case of printing errors or manufacturing flaws?

In case of reordering do my packaging achieve the same print result?

Does Packly ensure color repeatability?

Will Packly deliver the packaging already glued?

What kind of finishes does Packly offer?

Which types of printing techniques will be used to produce my custom packaging?

Pricing, subscriptions, payments, referrals

Application of VAT rates

Taxes refund for registered company

Can I download the invoice?

Why is the price per unit the same while the total price changes?

Can I edit my subscriptions payment method?

I want to switch to another subscription plan. How to?

How do I use a coupon code for digital services?

How do I use a coupon code for printing?

Orders and Shipping

How is my order packed and shipped?

Brexit: what changes for my purchases shipped to UK?

Custom duties and taxes

Shipping areas

Shipping times

Shipping costs

How can I check my order status?

How to order a packaging sample kit?

How to create your graphic files

Outside and inside printing: how it works and which materials it is available for

Printing files: guidelines and suggestions

Assembly instructions

Assembly instructions: double wall tray

Assembly instructions: lid and bottom box

Assembly instructions: hinged lid box

Assembly instructions: snap lock base box

Others

I would like to collaborate with Packly. How can I do it?

Download Area

Special finishes: what they are and how to set up your artwork file correctly

Color Profile

Color legends set

Profile Preliminary Verification PDF

Embellishment

Need support?

Command Palette

Most popular articles

PPWR: what it means if you create your own packaging with Packly

Outside and inside printing: how it works and which materials it is available for

Is it possible to print white on Kraft/Kraft cardboard?

How is my order packed and shipped?

Is it possible to purchase a sample kit?

Special finishes: what they are and how to set up your artwork file correctly

Environmental labelling: editable symbols