Why can’t I correctly see the virtual 3D model with my own artwork?

To correctly view the 3D virtual model remember that:

you have to create your artwork upon the Packly dieline,
Packly die-cut template must remain unchanged. It shouldn’t be modified in any way: it should not be moved within the artboard nor resized
the Packly PDF artboard should remain the same: you cannot edit the page format or orientation.

The graphic file will have to be created with vector graphic software (e.g. Illustrator®) including all the above-mentioned features. PDFs realized with different tools or features may not be properly configured.

For further information or tips about graphics file creation have a look at the following article: “Virtual 3D models graphic files: guidelines and suggestions“.

Jan 8, 2021

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Digital services

What is custom thickness?

The 'custom thickness' option allows you to choose the thickness of the substrate to be used for the generation of die-cut patterns. The value to be entered must be between 0.2 and 0.8mm. Custom thickness is only available for paid…

What is XL format?

The XL (extra-large) format is the maximum format available for generating the Packly destined die-cuts for download and is equivalent to an area of 1200 x 1700mm. The XL option is only available for paid services (subscriptions)…

I designed my custom graphics. What now?

You can upload your custom artwork realized by using Packly die-cut template when creating the box in the Digital Services section. Once uploaded, you will view the virtual 3D model of the box with your custom artwork. By purchasing a…

I downloaded my custom dieline. What now?

After downloading the diecut template, you can import it into a vector graphics software (we recommend Adobe Illustrator®). Then: Lock the dieline’s layer, without editing or rotating it. Don’t edit the page format. Add your personalized…

Will digital services not used still be available at the subscription renewal?

Any remaining digital services will be discarded at the end of the subscription plan.

I finished the dieline downloads and the 3D previews. What can I do?

Subscription plans If you have no more digital services you can choose to reactivate your subscription plan before its end. Otherwise, you should wait until its date of renewing in order to use the digital services included.

How can I download my custom die-cut template?

You can download the custom vector die-cut template in PDF with your dimensions in a few simple steps. First, choose the desired product Enter the internal dimensions based on the object to be contained (it is recommended to add a couple…

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