Can I download the invoice?

Packly's invoices are automatically sent to the registration email when receiving the payment.

You may also download your digital invoice in My Packly > Orders, at the respective order clicking on the "Download invoice" button.

Jan 8, 2021

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Pricing, subscriptions, payments, referrals

Application of VAT rates

VAT rates will be applied in accordance with Presidential Decree 633/72 and subsequent amendments. Any exceptions to the VAT in force will be assessed following a written request for the application of different rates depending on the…

Taxes refund for registered company

If you are a registered company you will not pay or we will refund you the entire taxes amount for shipping outside of Italy. You can check the eligibility of the company by adding your billing address in the Address section. Once entered…

Why is the price per unit the same while the total price changes?

The price per unit shown is rounded for display purposes so the total price is the right one that you have to consider.

Can I edit my subscriptions payment method?

You can edit your current method payment for plan subscriptions anytime. You only have to go on My Packly > Subscriptions and, in the Manage payments section, edit your payment data.

I want to switch to another subscription plan. How to?

You can switch from your subscription plan to another anytime by going on My Packly > Subscriptions and choosing the monthly plan you prefer. While switching to the Professional or Business one, you can decide if changing it immediately or…

How do I use a coupon code for digital services?

To use Packly’s coupon codes you only have to choose the subscription plan you want to activate and enter the code in the "Discount code" field available on the payment page. The coupon is a one-time usage. There is no residual value and…

How do I use a coupon code for printing?

To use Packly’s coupon codes you only have to go on the checkout page and enter the code in the "Do you have a coupon code?" field. The coupon is a one-time usage. There is no residual value and no credit will be issued if the purchase…

How does the referral program work?

The referral program allows earning free credit by inviting a friend to subscribe to Packly’s plans. Each friend gets €10 for purchasing Packly’s digital services. If your friend joins Packly using your referral link and then subscribes to…

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